Online Decor Shop: Shipping & Returns

Shipping of our Moroccan Decor Items

The delivery systems have a waybill and a tracking number. I will communicate it to you after the shipment and the websites on which you can track your package.

Standard shipment: between 5 and 15 business days.

I use a reliable delivery system, the cheapest on the market but also the slowest. I use Moroccan post services, which process parcels on Moroccan soil, then ship them to the national post offices of each country (for example, La Poste for France, USPS for the United States of America, or Canada Post for Canada).

From experience, count about a week to 10 days for Europe, and about 10 to 15 days for the USA or Canada. Less if you are lucky. Sometimes more!

It is also possible to ship express  (DHL, Aramex, or Chronopost). The delivery time will be about 3 to 7 days according to the country.

Don’t hesitate to contact me at [email protected] or through the contact form if you need your order quickly and I will send you a quote.

Returns of our Handmade and Artisan-made Products

I accept any return or exchange of a product or products that do not suit you within 14 days. The product(s) must be in good condition, and the return costs are at your expense. Upon receipt of the package, I will refund you the full amount of your purchase within a maximum of 3 days. Or I will proceed to the exchange as soon as possible (within a week). Or I will proceed to the exchange as soon as possible (within a week).

The company L31 SARL AU commits to take care of any error for which it would be responsible (oversight, defect, missing item) either by sending back the missing item or in the form of a credit note or a reduction or by a refund.

Behind the company L31 SARL AU, there is a human being, Nathalie, who likes her customers to be satisfied, and who is a flexible and reasonable person 🙂

If you have any questions, please feel free to contact me.

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