Sales of Handmade Moroccan Items

The company L31 SARL AU
located in Marrakech, Morocco at n° 345 Al Massar route de Safi CP 40000

Telephone : +212 6 61 33 18 13
E-mail : [email protected]

Trade Register N°100197/MARRAKECH
Tax ID N°39381444
ICE N°002359846000063

Date of last update : 04 June 2021

Article 1 – Purpose

The present conditions govern the sales by the company L31 SARL AU, 345 Al Massar route de Safi 40000 Marrakech Morocco of local handicraft items.

Article 2 – Prices

Our prices are indicated without taxes.

In case of order towards a country other than Morocco, you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be due. These duties and taxes are not the responsibility of L31 SARL AU. They will be at your expense and are your responsibility, both in terms of declarations and payments to the relevant authorities and organizations in your country. We advise you to check with your local authorities for more information.

L31 SARL AU reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price list in effect at the time the order is validated and subject to availability.

The products remain the property of L31 SARL AU until full payment is received.

Please note: as soon as you take physical possession of the ordered products, the risks of loss or damage of the products are transferred to you.

Article 3 – Orders

You can order :

– On the Internet: https://www.latitude31n.com/
– By phone or Whatsapp : +212 661-331-813
The contractual information is presented in French or English and will be confirmed at the latest at the time of validation of your order.

L31 SARL AU reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in case of supply problems, or in case of difficulties concerning the received order.

Article 4 – Validation of your order

Any order appearing on the site https://www.latitude31n.com/ supposes the adhesion to the present General Conditions. Any confirmation of order involves your full and complete adhesion to the present general conditions of sale, without exception or reserve.

All the data provided and the recorded confirmation will be worth proof of the transaction.

You declare that you are fully aware of this.

The confirmation of order will be worth signature and acceptance of the operations carried out.

Article 5 – Payment

The fact of validating your order implies for you the obligation to pay the price indicated.

The payment of your purchases is made by credit card through the secure system Paypal, directly by Paypal or by bank transfer.

Article 6 – Withdrawal

You have a 14 day period from the reception of your products to exercise your right of withdrawal without having to justify your reasons or pay any penalty.

Returns must be made in their original condition and complete (packaging, accessories). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be of a nature to defeat the right of withdrawal.

The return costs are at your expense.

In case of exercising the right of withdrawal, the company .L31 SARL AU will proceed to the reimbursement of the sums paid, within 14 days following the notification of your request and via the same means of payment as the one used during the order.


In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to

– The supply of services fully executed before the end of the withdrawal period and whose execution has begun after prior express agreement of the consumer and express waiver of his right of withdrawal.
– The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the trader and which may occur during the withdrawal period.
– The supply of goods made to the specifications of the consumer or clearly personalized.
– The supply of goods likely to deteriorate or expire quickly.
– The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
– The supply of goods which, after delivery and by their nature, are inseparably mixed with other items.

Article 7- Availability

Our products are offered as long as they are visible on the site www.latitude31n.com and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.

In case of unavailability of product after placing your order, we will inform you by mail. Your order will be automatically cancelled and no bank debit will be made.

Article 8 – Shipping

The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page.

In the event of a delay in shipping, an email will be sent to you to inform you of the possible consequences on the delivery time that was indicated to you.

In the case of deliveries by a carrier, L31 SARL AU cannot be held responsible for any delay in delivery due exclusively to the customer’s unavailability after several proposed appointments.

Article 9 – Warranty

In case of non-conformity of a product sold, it can be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by mail ([email protected]) or telephone (00212661331813) within 30 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging). The shipping costs will be refunded to you on the basis of the rate charged at the same time as the rate paid for the product.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided in Article 6.

Article 10 – Responsibility

L31 SARL AU cannot be held responsible for any failure to comply with the laws of the country where the product is delivered. It is your responsibility to check with the local authorities about the possibility of importing or using the products or services you intend to order.

Furthermore, L31 SARL AU cannot be held responsible for any damages resulting from the misuse of the purchased product.

Finally, L31 SARL AU cannot be held responsible for any inconvenience or damage inherent to the use of the Internet, including but not limited to service interruption, external intrusion or the presence of computer viruses.

Article 12 – Intellectual Property

All elements of the www.latitude31n.com website are and remain the exclusive intellectual property of L31 SARL AU. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio.

Article 13 – Personal data

L31 SARL AU reserves the right to collect personal information about you. This information is necessary to manage your order and to improve the services and information we send you.

It may also be transmitted to companies that contribute to this relationship, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

You have the right to access, rectify and object to the personal information and data concerning you, directly on the website.

Article 14 – Archiving evidence

The company L31 SARL AU will archive order forms and invoices on a reliable and durable medium constituting a true copy.

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